Terms And Conditions

How to Order

You can order online with payment made through PayPal where you can pay by credit card or PayPal account.

Delivery

I am to dispatch your order as soon as possible and most deliveries within the UK mainland will arrive within 7 days, but please allow upto 14 days. For special requests that are made to order, you will be advised of a delivery time before I take payment. Most orders are sent by Royal Mail First Class, you will be notified in the Order Confirmation/Dispatch email if any other delivery method is to be used.

If an item you have received is damaged, please inform me as soon as possible, ideally within 48 hours of delivery.

Returns

It's really important to me that you like what you order. If for any reason it doesn't meet with your expectation, or an order has been placed in error, please don't hesitate to contact me to arrange a refund or exchange.

Distance selling regulations apply, so you have 14 working days after receiving an item to request a refund and return it - in the same condition it was sent out. A refund will be issued for the items on their safe return. I will not, however, make a refund for the outgoing postage unless the items are not as described or damaged, and the return postage cost is also your responsibility. If the items are received back damaged (other than postal damage) then only a part refund will be made. Items not received back will not be refunded so a 'proof of posting' certificate as minimum is recommended for your own benefit (please check with Royal Mail how much compensation you will get should your return package go missing, as you will be responsible for making this claim).

Please contact me before posting your order, just so I know it is on its ways - thanks

Contact

About Us
This website www.teazle.co.uk is owned and operated by Julia Batley, 55 West End Road, Golcar, HD7 4JF, UK
Email: julia@teazle.co.uk
Tel: +44 (0) 7792303476
If you need to contact us please use the details above

If you require further information about my products or advice about your order, please contact me using the Contact Me form and I will get to you as soon as possible.

Finally

Some products have small parts (e.g. beads and buttons). These are not suitable for children under 36 months and, as all products are handmade, slight variations may occur from the product photographs